FAQs
How can I contact Islamify.co?
You are welcome to reach out to our customer service team at info@islamify.co via email, and they will gladly assist you with any inquiries regarding our products and services.
Do you ship worldwide?
Indeed, we offer our products to a wide range of international destinations.
Where do you ship from?
Products may be shipped from various locations, including the USA, Europe, Australia, Hong Kong, or wherever we source high-quality merchandise to deliver to you, depending on the specific items.
Can I change or cancel my order?
In our commitment to expeditiously process orders, we kindly ask that you submit any change or cancellation requests within a 12-hour window from the time of your order. Regrettably, we won't be able to accommodate requests made after this timeframe, as the product will have already shipped or entered the production process.
What payment methods do you accept?
We welcome payments made through major credit cards such as VISA, Mastercard, and AMEX, as well as PayPal.
When will my order be processed?
All orders are managed and dispatched from our affiliated warehouses. During holidays and peak sale seasons, please anticipate a possible delay in the processing of your order. Our order processing occurs from Monday to Friday, typically taking 1-3 business days from the date of order placement. Shipments are sent out on the day following the processing day. Please be aware that we do not arrange shipments on weekends.
How long will it take to receive my order?
Considering the increased demand, delivery times may vary, ranging from 1 to 4 weeks, depending on the product's origin and the time of year due to holidays.
What if I don't receive my order?
If your order has not been received within 30 days from the shipping date, you qualify for a full refund by providing valid tracking information and it states not delivered.
Will I be charged with customs and taxes?
The prices listed on our website are presented in US Dollars, exclusive of taxes, prior to the checkout process. This implies that you may be responsible for any applicable duties and local taxes when you receive your order. Import duties, customs fees, and associated taxes may be imposed upon the arrival of your order at its destination, and these charges are determined by your local customs authorities. It is your responsibility to settle these fees and taxes, as we do not provide coverage for them. We cannot be held accountable for any delays caused by your country's customs department. For more information regarding these charges, we recommend contacting your local customs office.
How do I return an item?
As our products come at substantial discounts and custom-designed items are crafted specifically for you upon placing an order, we want to emphasize that all sales are considered non-refundable.
What if the item(s) I received are defective/incorrect/damaged?
If you've received items that are incorrect, missing, or defective, please get in touch with us. Be sure to provide your order number, along with photographs of the item(s) and any relevant details from your package. We are committed to promptly addressing your issue to the best of our ability.
When will I receive my refund?
Refunds will be issued to the original payment method used for your purchase. If you made your payment using a credit or debit card, the refund will be processed by the card-issuing bank within 7-10 business days after we receive the returned damaged item or your cancellation request. If you have inquiries regarding when the credit will reflect in your account, we recommend reaching out to your card-issuing bank. If you haven't seen the refund credited to your account yet, please follow these steps: Contact your bank or credit card company. Please note that it may take some time for the refund to appear in your account.
You are welcome to reach out to our customer service team at info@islamify.co via email, and they will gladly assist you with any inquiries regarding our products and services.
Do you ship worldwide?
Indeed, we offer our products to a wide range of international destinations.
Where do you ship from?
Products may be shipped from various locations, including the USA, Europe, Australia, Hong Kong, or wherever we source high-quality merchandise to deliver to you, depending on the specific items.
Can I change or cancel my order?
In our commitment to expeditiously process orders, we kindly ask that you submit any change or cancellation requests within a 12-hour window from the time of your order. Regrettably, we won't be able to accommodate requests made after this timeframe, as the product will have already shipped or entered the production process.
What payment methods do you accept?
We welcome payments made through major credit cards such as VISA, Mastercard, and AMEX, as well as PayPal.
When will my order be processed?
All orders are managed and dispatched from our affiliated warehouses. During holidays and peak sale seasons, please anticipate a possible delay in the processing of your order. Our order processing occurs from Monday to Friday, typically taking 1-3 business days from the date of order placement. Shipments are sent out on the day following the processing day. Please be aware that we do not arrange shipments on weekends.
How long will it take to receive my order?
Considering the increased demand, delivery times may vary, ranging from 1 to 4 weeks, depending on the product's origin and the time of year due to holidays.
What if I don't receive my order?
If your order has not been received within 30 days from the shipping date, you qualify for a full refund by providing valid tracking information and it states not delivered.
Will I be charged with customs and taxes?
The prices listed on our website are presented in US Dollars, exclusive of taxes, prior to the checkout process. This implies that you may be responsible for any applicable duties and local taxes when you receive your order. Import duties, customs fees, and associated taxes may be imposed upon the arrival of your order at its destination, and these charges are determined by your local customs authorities. It is your responsibility to settle these fees and taxes, as we do not provide coverage for them. We cannot be held accountable for any delays caused by your country's customs department. For more information regarding these charges, we recommend contacting your local customs office.
How do I return an item?
As our products come at substantial discounts and custom-designed items are crafted specifically for you upon placing an order, we want to emphasize that all sales are considered non-refundable.
What if the item(s) I received are defective/incorrect/damaged?
If you've received items that are incorrect, missing, or defective, please get in touch with us. Be sure to provide your order number, along with photographs of the item(s) and any relevant details from your package. We are committed to promptly addressing your issue to the best of our ability.
When will I receive my refund?
Refunds will be issued to the original payment method used for your purchase. If you made your payment using a credit or debit card, the refund will be processed by the card-issuing bank within 7-10 business days after we receive the returned damaged item or your cancellation request. If you have inquiries regarding when the credit will reflect in your account, we recommend reaching out to your card-issuing bank. If you haven't seen the refund credited to your account yet, please follow these steps: Contact your bank or credit card company. Please note that it may take some time for the refund to appear in your account.